Home / Automation for restaurants in Mallorca
Bookings and the usual questions answered straight away, without picking up the phone in the middle of service.
In a restaurant, the calls to book come in just when the dining room is full. Someone leaves a table half-served to pick up the phone, write the booking in the book and answer the same things again: opening hours, whether there is a terrace, whether children or dogs are welcome, whether there are gluten-free options.
In season, on top of that, people write in several languages and at any hour. Tables cancelled at the last minute stay empty. We set up a WhatsApp secretary that takes the booking against the real book and offers the free table to whoever was waiting.
Everything goes through a single bookings book, and that book is the one that counts.
The customer asks for a table with a message, sees the sittings that really are free and receives their confirmation straight away, in their own language.
Opening hours, address, terrace, parking or menu are answered straight away with the information you approve.
The cancelled table is offered to the waiting list. The first to reply gets it and the book updates itself.
The book lives in one place. The floor staff check it in the calendar on their phone and enter a booking made in person from a simple panel, faster than in the paper book. Each sitting and each table has its capacity.
The secretary takes bookings and answers the usual questions. A large group, an event or a special request goes to a person. The customer gives consent before receiving notifications by WhatsApp.
We start with your tables, your sittings and your opening hours, and we bring over the bookings already written down. For the first few weeks the team reviews how the secretary replies and whatever needs adjusting is adjusted.
