Home / Automation for dental clinics and clinics in Mallorca
WhatsApp appointments, reminders and cancelled slots that fill themselves again, while reception looks after whoever is in the clinic.
In a clinic, reception answers the same things all day: opening hours, the price of a first visit, “do you have a slot on Thursday afternoon?”. Every call interrupts whoever is serving at the desk, and the one that goes unanswered is a patient who calls another clinic.
Then there are the last-minute cancellations. A slot left empty is an hour of chair time that cannot be recovered. We set up a WhatsApp secretary that answers, books the appointment against the real diary and fills the slot again when someone cancels.
Everything goes through a single diary, and that diary is the one that counts.
The patient writes, sees the real free slots and books, changes or cancels their appointment without calling. Two people never get the same time.
Every patient receives their reminder before the appointment and can confirm or cancel with a message.
When someone cancels, the slot is offered to the waiting list by WhatsApp. The first to reply gets it and the diary updates itself.
The diary lives in one place. The team checks it in the calendar on their phone and makes changes from a simple panel, on the computer or on the phone. There is no paper diary on one side and a calendar on the other.
The secretary books appointments and answers the usual questions with the information the clinic approves. It does not discuss treatments or diagnoses: that goes to a person. The diary shows the name and the time, and the patient gives consent before receiving notifications by WhatsApp.
We start with the clinic’s services, how long each takes and each professional’s working hours, and we bring over the appointments already booked. For the first few weeks the team reviews how the secretary replies and whatever needs adjusting is adjusted.
