Home / Automation for physiotherapists in Mallorca
Bookings and appointment changes by WhatsApp, without spending the day on the phone or interrupting a session.
A physiotherapist works with their hands, and meanwhile people are writing to ask for an appointment, to change it or to ask the price. The replies go out between sessions, or at night. Anyone who does not get a quick reply books at another practice.
Last-minute changes leave slots that are almost never filled, because there is no time to let anyone know. We set up a WhatsApp secretary that books appointments against your real diary and offers the free slot to whoever is waiting.
Everything goes through a single diary, and that diary is the one that counts.
The patient books, moves or cancels their session with a message, seeing only the slots that really are free.
Every patient receives their reminder and confirms with a message, and anyone who cannot come lets you know in time.
The cancelled session is offered to the waiting list. The first to reply gets it and your diary updates itself.
The diary lives in one place. You see it in the calendar on your phone and change an appointment from a simple panel in less time than it takes to write it down on paper. If there are several professionals or several rooms, each has its own timetable.
The secretary books appointments and answers the usual questions: prices, address, what to bring. It does not discuss injuries or treatments: that goes to you. The patient gives consent before receiving notifications by WhatsApp.
We start with your session types, how long each takes and your working hours, and we bring over the appointments you have already booked. For the first few weeks you review how the secretary replies and whatever needs adjusting is adjusted.
