Home / Automated replies and follow-up
The usual questions answered straight away, and quotes, appointments and outstanding documents with their reminder, without anyone chasing them.
In almost any business someone spends a good part of the day on two things: answering the same questions by phone, WhatsApp and email, and chasing what is outstanding. The quote nobody has answered, the unconfirmed appointment, the document the client promised to send.
It is tedious work, and when the day gets busy it is the first thing to be dropped. An unanswered question is a customer who goes elsewhere, and a quote without follow-up is a sale going cold. We automate it so that it always happens, on time.
On top of the WhatsApp, the email, the calendar and the software the business already uses.
Opening hours, prices, availability and terms are answered straight away by WhatsApp, email or web, with the information the business approves and in the language of the person writing.
The customer books, changes or cancels with a message against the real diary, receives their reminder, and the slot that is cancelled is offered to whoever was waiting.
The unanswered quote and the missing document generate their reminder on the set date, and the alert reaches the person who has to act.
The replies come from the information the business approves. A negotiation, a complaint or a question that was not foreseen goes to a person on the team, with the conversation in view so they can carry on without starting from scratch.
We set it up for each type of business: dental clinics and clinics, physiotherapists, hairdressers and beauty salons and restaurants, and also for offices that follow up quotes and client paperwork.
