Home / Automation for hotels in Mallorca
Guest messages, check-in data, incidents and reports connected to the work of reception and operations.
Every booking starts confirmations, arrival instructions, data collection, coordinating arrival and departure, questions by message and incidents during the stay. In Mallorca that work piles up in high season and has to arrive in the right language at the right moment. Automation connects those tasks to the information already in the PMS or channel manager.
The team keeps the cases that need context. A guest asking something unforeseen, a delicate incident or a commercial decision goes to a person with the history of the conversation. The system handles what repeats and makes clear what is outstanding.
It is not about switching everything on at once, but picking the bottleneck that gives back the most work.
The confirmation, the reminder and the access instructions go out with the booking data, in the guest's language.
A link collects the data before arrival and chases whatever is missing. Common questions get the answer you approved.
The agent logs the incident, asks for what is missing and alerts the team. Each morning the summary of arrivals, departures and open matters arrives.
The first check is what data the PMS, the channel manager and the messaging channel make available. We build on those tools where they allow a connection, exports or email notifications. Before a quote is decided, the real journey is measured, including the points where reception must step in.
A complete automation costs from €3,000. If the case needs a managed agent, it costs from €500 per month. The in-person assessment costs €1,500 after a free initial assessment by phone. Read the seven flows in more detail in the guide for hotels and holiday apartments.
A hotel can start with pre-arrival messages and check-in data, and leave incidents or reviews for a second phase. The order is decided by volume and by the information available, not by a fixed template. When a guest replies, reception sees the conversation and can carry it on. The flow keeps a record of what was sent and what needs attention.
The result is reviewed with the team before the scope is widened, so each step stays clear and can be corrected when working conditions change.
